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FAQ

Where is my order? What is the status of my order?

Once your payment has been authorised, we will send you an order confirmation email. Once your order has been dispatched (usually the next working day), you will receive a dispatch confirmation email with tracking information (applicable in most countries).

How do you fit a cycling helmet correctly?

The helmet should sit horizontally, low on the forehead (without obstructing your vision). Tighten the rear fastening until it is firmly secure, then adjust the V-shaped straps around your ears. The chin strap should be comfortable but tight enough to prevent the helmet from slipping.

What materials are used in the manufacture of Mavic road bike helmets?

Most road helmets combine an outer shell and an impact-absorbing inner structure (often made of EPS foam), with straps and comfort padding.
Specific features may be added depending on the model: technical padding, anti-rotation systems such as MIPS, or adjustment or self-adjusting mechanisms..

Why is it important to wear a road cycling helmet?

Because a fall from a bike can result in a blow to the head, even at moderate speeds. A helmet is designed to absorb some of the impact energy and protect your head.
In practice, the most important thing is to wear your helmet every time, ensure it is properly fitted and that it is in good condition.
It remains your best ally for keeping you safe.

How do you look after a road cycling helmet?

Clean with warm water and mild soap, then leave to air dry. Avoid solvents and direct heat. Wash the foam pads if they are removable, and regularly check the condition of the straps and buckle.
You can buy replacement foam pads suitable for your helmet.